Hello & Welcome

Do You Have Trusted IT Support You Can Rely On?

Why Choose Us?

Here is what we promise to deliver if you choose THINKING TOOLS, LLC’s Hassle-Free Manage IT Services:

  1. We GUARANTEE we’ll respond within 60-minutes or less. Our phone is answered by LIVE, LOCAL, friendly people. When you call us during regular business hours, we guarantee that your phone call will be answered immediately or returned within 60-minutes or less by an experienced engineer who can help.
  2. Satisfaction Guaranteed. We are so confident that your business will love us, that we are willing to let you try our Hassle-Free IT Services for 90 days risk free. If you are not satisfied with the service within 90 days of service starting, we will refund you 100% of your monthly service payments.
  3. We are certified and authorized partners with industry leading vendors. We are your one-stop-IT-shop for hardware, software, and support services. We have direct access to vendors for hardware warranty, software deals and offers, and technical support services.
  4. We listen first, and offer solutions second. Before we can offer advice, we need to learn about your business needs. Once we understand your requirements we can offer our BEST solutions. This allows us to meet or exceed your expectations.
  5. You deserve to get answers to your questions in PLAIN ENGLISH. We will not talk down to you or make you feel stupid because you don’t understand the “geek language”.
  6. We complete all projects on time and within budget. We will not nickel-and-dime you as we perform your network services. We do not operate in a time and materials basis, our flat-rate fees allows you to know exactly what your costs are so there are not unexpected surprises.
  7. Direct access to the Owner. Besides the staff you deal with, you can also count on me, the owner, to get involved with your project to make sure you are getting the best solutions and highest level of service possible.
  8. Committed to Quality. We don’t pursue every company that needs computer support. We choose only clients that share in our values of honesty, integrity, good communication, teamwork and simply doing the right thing. Serving a company’s IT and critical network needs is a HUGE responsibility that we take very seriously. It takes teamwork and a solid commitment to good communication, excellence, and industry best practices to serve a company in an excellent manner.

A Large portion of our business comes from referrals from happy, and satisfied customers. We want YOU to recommend us and we know that you will. However, only do this if you are happy with the services we provide.